1. Return Eligibility

You may request a return if:

  • The product is damaged during delivery.
  • You received the wrong product.
  • The product has a manufacturing defect.

To be eligible for a return:

  • The request must be made within 7 days of delivery.
  • The item must be unused and in its original condition.
  • The product must include all original packaging, tags, and accessories.
  • Proof of purchase or order confirmation is required.

2. Non-Returnable Items

The following items are not eligible for return:

  • Used or damaged products caused by the customer.
  • Products without original packaging.
  • Gift cards or promotional items.
  • Customized or personalized products (if applicable).

3. Refund Process

Once we receive and inspect the returned item, we will notify you of the refund status.

If approved:

  • Refunds will be processed to your original payment method.
  • Processing may take 5–10 business days, depending on your bank or payment provider.

4. Exchange Policy

We offer replacements only if:

  • You received a defective product.
  • You received an incorrect item.

Replacement requests must be submitted within 7 days of delivery.

5. Return Shipping

If the return is due to our mistake (wrong or damaged product), we will bear the return shipping cost.

For other eligible returns, the customer may be responsible for return shipping charges.

6. Order Cancellation

Orders may be cancelled before they are shipped.

Once an order has been dispatched, it cannot be cancelled. In such cases, you may request a return after delivery if it meets our return conditions.

7. Late or Missing Refunds

If you have not received your refund:

  • Check your bank account.
  • Contact your card issuer or bank.
  • Refund processing times may vary.

If you still have not received your refund after the expected time, please contact us.

8. Damaged or Incorrect Products

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery and include:

  • Your Order Number
  • Photos of the product
  • Photos of the package

This helps us process your request quickly.

9. Contact Us

If you have any questions regarding our Return & Refund Policy, please contact us.

Kalverr

📧 Email: support@kalverr.in 

🌐 Website: https://kalverr.in